论文标题
与文档的对话。探索以文件为中心的援助
Conversations with Documents. An Exploration of Document-Centered Assistance
论文作者
论文摘要
会话助手的作用在帮助人们提高生产率方面变得更加普遍。例如,以文档为中心的帮助,以帮助个人快速审查文档,但进步较少,尽管它有可能大大提高用户的生产率。这种以文档为中心的援助是本文的重点。我们的贡献是三个方面:(1)我们首先提出一项调查,以了解以文件为中心的援助和人们期望的能力的空间。 (2)我们调查用户在寻求文档帮助时会提出的查询类型,并表明以文档为中心的问题构成了这些查询的大多数。 (3)我们提出了一组初始的机器学习模型,这些模型表明(a)我们可以准确地检测到以文档为中心的问题,并且(b)我们可以构建合理准确的模型来回答此类问题。这些积极的结果令人鼓舞,并表明,通过继续研究这个有趣且新颖的问题空间,可以取得更大的结果。我们的发现对智能系统的设计具有影响,以通过与文档的自然互动来支持任务完成。
The role of conversational assistants has become more prevalent in helping people increase their productivity. Document-centered assistance, for example to help an individual quickly review a document, has seen less significant progress, even though it has the potential to tremendously increase a user's productivity. This type of document-centered assistance is the focus of this paper. Our contributions are three-fold: (1) We first present a survey to understand the space of document-centered assistance and the capabilities people expect in this scenario. (2) We investigate the types of queries that users will pose while seeking assistance with documents, and show that document-centered questions form the majority of these queries. (3) We present a set of initial machine learned models that show that (a) we can accurately detect document-centered questions, and (b) we can build reasonably accurate models for answering such questions. These positive results are encouraging, and suggest that even greater results may be attained with continued study of this interesting and novel problem space. Our findings have implications for the design of intelligent systems to support task completion via natural interactions with documents.