论文标题
如果我正确听到您的声音：建立和评估具有积极聆听技能的聊天机器人
If I Hear You Correctly: Building and Evaluating Interview Chatbots with Active Listening Skills
论文作者
论文摘要
访谈聊天机器人让用户进行基于文本的对话，以提出他们的观点和意见。但是，建立有效的面试聊天机器人可以处理用户自由文本对开放式问题的回答并提供引人入胜的用户体验是一项挑战。作为第一步，我们正在研究使用公开可用的实用AI技术来建立有效的访谈聊天机器人的可行性和有效性。为了证明可行性，我们构建了一个原型，该原型范围为启用聊天机器人，并以一系列主动的聆听技能 - 理解用户的输入并正确响应的能力。为了评估原型的有效性，我们比较了与206个用户的实时评估中的四个常见访谈主题，在四个常见的访谈主题上进行了面试聊天机器人的表现。我们的工作对建立有效的访谈聊天机器人，混合聊天机器人平台和善解人意的聊天机器人提出了实用的设计含义。
Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and deliver engaging user experience. As the first step, we are investigating the feasibility and effectiveness of using publicly available, practical AI technologies to build effective interview chatbots. To demonstrate feasibility, we built a prototype scoped to enable interview chatbots with a subset of active listening skills - the abilities to comprehend a user's input and respond properly. To evaluate the effectiveness of our prototype, we compared the performance of interview chatbots with or without active listening skills on four common interview topics in a live evaluation with 206 users. Our work presents practical design implications for building effective interview chatbots, hybrid chatbot platforms, and empathetic chatbots beyond interview tasks.
