论文标题
通过语音助手支持探索性搜索的挑战
Challenges in Supporting Exploratory Search through Voice Assistants
论文作者
论文摘要
语音助手已成功用于简单的例行任务，例如要求天气或设置警报。但是，随着人们对语音助手的熟悉程度，他们可能会增加对更复杂任务的期望，例如探索性搜索 - 例如，“当我和孩子们一起访问巴黎时，我该怎么办？哦，理想情况下，不太昂贵。”与简单的搜索任务（例如“埃菲尔铁塔有多高？”）相比，可以通过单次答案来回答，对探索性搜索的反应更加细微，尤其是通过基于语音的助手。在本文中，我们概述了设计可以更好地支持探索性搜索的语音助手时面临的四个挑战：解决情况诱发的障碍；使用混合模式相互作用；为不同的人群设计；并满足用户的期望并获得信任。解决这些挑战对于发展更“智能”的基于语音的个人助理很重要。
Voice assistants have been successfully adopted for simple, routine tasks, such as asking for the weather or setting an alarm. However, as people get more familiar with voice assistants, they may increase their expectations for more complex tasks, such as exploratory search-- e.g., "What should I do when I visit Paris with kids? Oh, and ideally not too expensive." Compared to simple search tasks such as "How tall is the Eiffel Tower?", which can be answered with a single-shot answer, the response to exploratory search is more nuanced, especially through voice-based assistants. In this paper, we outline four challenges in designing voice assistants that can better support exploratory search: addressing situationally induced impairments; working with mixed-modal interactions; designing for diverse populations; and meeting users' expectations and gaining their trust. Addressing these challenges is important for developing more "intelligent" voice-based personal assistants.
