论文标题

学习个性化的风险偏好以推荐

Learning Personalized Risk Preferences for Recommendation

论文作者

Ge, Yingqiang, Xu, Shuyuan, Liu, Shuchang, Fu, Zuohui, Sun, Fei, Zhang, Yongfeng

论文摘要

电子商务的快速增长使人们习惯于在线购物。在在电子商务网站上进行购买之前,大多数消费者倾向于依靠评分分数并查看信息以做出购买决策。有了这些信息,他们可以推断产品的质量以降低购买风险。具体来说,评分高和良好评价的项目往往较小,而评分较低和评分差的项目可能会冒险购买。另一方面,购买行为也将受消费者对风险(称为风险态度的风险的容忍度)的影响。经济学家已经研究了数十年的风险态度。这些研究表明,在做出决定时,人们并不总是足够理性的,并且他们的风险态度在不同的情况下可能会有所不同。 大多数现有的推荐系统作品都不认为用户在建模中的风险态度,这可能会导致向用户提出不适当的建议。例如,向规避风险的人或保守派物品向寻求风险的人建议有风险的物品可能会导致用户体验的减少。在本文中,我们提出了一个新颖的风险感知推荐框架,该框架将机器学习和行为经济学整合在一起,以揭示用户购买行为背后的风险机制。具体而言,我们首先开发统计方法来估计每个项目的风险分布,然后将诺贝尔奖获奖的前景理论吸引到我们的模型中,以了解用户如何从涉及风险的概率替代方案中进行选择,而结果的概率不确定。几个电子商务数据集的实验表明,我们的方法比许多经典的推荐方法都能取得更好的性能,进一步的分析还验证了超出准确性的风险感知建议的优势。

The rapid growth of e-commerce has made people accustomed to shopping online. Before making purchases on e-commerce websites, most consumers tend to rely on rating scores and review information to make purchase decisions. With this information, they can infer the quality of products to reduce the risk of purchase. Specifically, items with high rating scores and good reviews tend to be less risky, while items with low rating scores and bad reviews might be risky to purchase. On the other hand, the purchase behaviors will also be influenced by consumers' tolerance of risks, known as the risk attitudes. Economists have studied risk attitudes for decades. These studies reveal that people are not always rational enough when making decisions, and their risk attitudes may vary in different circumstances. Most existing works over recommendation systems do not consider users' risk attitudes in modeling, which may lead to inappropriate recommendations to users. For example, suggesting a risky item to a risk-averse person or a conservative item to a risk-seeking person may result in the reduction of user experience. In this paper, we propose a novel risk-aware recommendation framework that integrates machine learning and behavioral economics to uncover the risk mechanism behind users' purchasing behaviors. Concretely, we first develop statistical methods to estimate the risk distribution of each item and then draw the Nobel-award winning Prospect Theory into our model to learn how users choose from probabilistic alternatives that involve risks, where the probabilities of the outcomes are uncertain. Experiments on several e-commerce datasets demonstrate that our approach can achieve better performance than many classical recommendation approaches, and further analyses also verify the advantages of risk-aware recommendation beyond accuracy.

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