论文标题
在设计基于对话的信息系统方面的个性化权衡，以支持寻求性暴力幸存者
Personalization Trade-offs in Designing a Dialogue-based Information System for Support-Seeking of Sexual Violence Survivors
论文作者
论文摘要
缺乏可靠的个性化信息通常会使性暴力幸存者寻求支持。最近，采用了一种新兴的对话信息系统的方法，用于支持性暴力幸存者，其个性化具有广泛的可用性和匿名性。但是，一个最佳解决方案可能不存在，因为性暴力幸存者在寻求支持渠道方面有不同的需求和目的。为了更好地设想针对性暴力幸存者的对话支持系统，我们探讨了设计此类信息系统时的个性化权衡。我们通过四个设计研讨会与三个专业护理人员通过四个设计研讨会实施了高保真原型对话的信息系统，并使用我们的原型对四个自我认同的幸存者进行了采访。然后，我们确定了两种形式的个性化权衡，以进行对话支持系统：（1）理解用户的特异性和敏感性以及（2）提供信息的相关性和包容性。为了处理这些权衡，我们提出了一种反向方法，该方法从设计信息和包容性的裁缝开始，分别考虑了未指定的需求。
The lack of reliable, personalized information often complicates sexual violence survivors' support-seeking. Recently, there is an emerging approach to conversational information systems for support-seeking of sexual violence survivors, featuring personalization with wide availability and anonymity. However, a single best solution might not exist as sexual violence survivors have different needs and purposes in seeking support channels. To better envision conversational support-seeking systems for sexual violence survivors, we explore personalization trade-offs in designing such information systems. We implement a high-fidelity prototype dialogue-based information system through four design workshop sessions with three professional caregivers and interviewed with four self-identified survivors using our prototype. We then identify two forms of personalization trade-offs for conversational support-seeking systems: (1) specificity and sensitivity in understanding users and (2) relevancy and inclusiveness in providing information. To handle these trade-offs, we propose a reversed approach that starts from designing information and inclusive tailoring that considers unspecified needs, respectively.
