论文标题
遥远和混合软件团队中的协调理论扎根
A Grounded Theory of Coordination in Remote-First and Hybrid Software Teams
论文作者
论文摘要
尽管很难预测COVID-19大流行对软件专业人士和组织的长期影响，但似乎在家工作，远程优先团队，分布式团队和混合动力车（部分远程/兼职）团队似乎很可能会更普遍。因此，重要的是要研究软件团队和组织在新的远程和混合工作中面临的挑战。因此，本文报告了为期一年的参与者观察，建构主义扎根理论研究，研究了家庭工作对软件开发的影响。这项研究导致了软件团队协调的理论。简而言之，从办公室转移到在家中的工作，从根本上改变了软件团队内的协调。尽管群体凝聚力和更有效的沟通似乎保护性，但不信任，育儿和沟通bricolage却破坏了协调。协调不佳导致许多问题，包括误解，帮助请求，团队成员之间的工作满意度降低以及更明确的任务。反过来，这些问题会减少整体项目的成功，并促使专业人员改变其软件开发流程（在这种情况下，从Scrum到看板）。我们的发现表明，拥有许多远程员工的软件组织可以通过鼓励在团队中加强参与并支持家庭和育儿责任的员工来提高绩效。
While the long-term effects of the COVID-19 pandemic on software professionals and organizations are difficult to predict, it seems likely that working from home, remote-first teams, distributed teams, and hybrid (part-remote/part-office) teams will be more common. It is therefore important to investigate the challenges that software teams and organizations face with new remote and hybrid work. Consequently, this paper reports a year-long, participant-observation, constructivist grounded theory study investigating the impact of working from home on software development. This study resulted in a theory of software team coordination. Briefly, shifting from in-office to at-home work fundamentally altered coordination within software teams. While group cohesion and more effective communication appear protective, coordination is undermined by distrust, parenting and communication bricolage. Poor coordination leads to numerous problems including misunderstandings, help requests, lower job satisfaction among team members, and more ill-defined tasks. These problems, in turn, reduce overall project success and prompt professionals to alter their software development processes (in this case, from Scrum to Kanban). Our findings suggest that software organizations with many remote employees can improve performance by encouraging greater engagement within teams and supporting employees with family and childcare responsibilities.
