论文标题
语音聊天机器人的款待
Voice Chatbot for Hospitality
论文作者
论文摘要
聊天机器人是一台能够通过对话界面自动回答的计算机。聊天机器人被认为是人类计算机交互的最特殊和有希望的表达之一。基于语音的聊天机器人或人工智能设备会改变人类计算机双向交互，从而使用户可以使用自然语言使用声音来浏览交互式语音响应系统。在本文中，我们专注于基于语音的聊天机器人，用于调解酒店技术提供商和客人观点的酒店与客人之间的互动。我们开发了一个酒店网络应用程序，具有接收语音输入的能力。该应用程序是用语音识别和深层综合API开发的，用于语音和文本以进行语音转换，封闭的域问题回答了NLP解决方案来查询答案。
Chatbot is a machine with the ability to answer automatically through a conversational interface. A chatbot is considered as one of the most exceptional and promising expressions of human computer interaction. Voice-based chatbots or artificial intelligence devices transform human-computer bidirectional interactions that allow users to navigate an interactive voice response system with their voice generally using natural language. In this paper, we focus on voice based chatbots for mediating interactions between hotels and guests from both the hospitality technology providers' and guests' perspectives. We developed a hotel web application with the capability to receive a voice input. The application was developed with Speech recognition and deep synthesis API for voice to text and text to voice conversion, a closed domain question answering NLP solution was used for query the answer.
