论文标题

通过两个数字平台了解产后父母的经历

Understanding Postpartum Parents' Experiences via Two Digital Platforms

论文作者

Yao, Xuewen, Mikhelson, Miriam, Micheletti, Megan, Choi, Eunsol, Watkins, S Craig, Thomaz, Edison, De Barbaro, Kaya

论文摘要

数字平台(包括在线论坛和热线线)已成为对患有产后心理健康困扰的护理人员的支持途径。在这些脆弱的时期,了解这些平台上共享的寻求者的经验可能会为看护人的需求提供关键的见解。在当前的工作中,我们对健康和苦恼的产后支持者共享的关注,心理状态和动机进行描述性分析,这是两个数字平台上的寻求者,一个一对一的数字热线服务和公开可用的在线论坛。使用人类注释,词典模型和无监督技术的结合,我们发现苦恼和健康母亲的经历之间存在明显的差异。苦恼的母亲描述了人际问题和缺乏支持,其中8.60%-14.56%报告严重症状,包括自杀意念。相比之下,大多数健康的母亲描述了育儿问题,例如有关母乳喂养或睡眠的问题,并且没有严重的心理健康问题。在两个数字平台中,我们发现苦恼的母亲共享了类似的内容。但是,在求助热线与在线论坛之间的言语模式和受苦母亲所共有的影响不同,这表明这些平台的设计可能会影响他们寻求支持的经验的有意义的衡量标准。我们的结果为患有产后心理健康困扰的护理人员的经历提供了新的见解。我们通过讨论理解支持者共享的内容的方法学考虑因素的结论,并为产后父母的下一代支持工具设计考虑因素。

Digital platforms, including online forums and helplines, have emerged as avenues of support for caregivers suffering from postpartum mental health distress. Understanding support seekers' experiences as shared on these platforms could provide crucial insight into caregivers' needs during this vulnerable time. In the current work, we provide a descriptive analysis of the concerns, psychological states, and motivations shared by healthy and distressed postpartum support seekers on two digital platforms, a one-on-one digital helpline and a publicly available online forum. Using a combination of human annotations, dictionary models and unsupervised techniques, we find stark differences between the experiences of distressed and healthy mothers. Distressed mothers described interpersonal problems and a lack of support, with 8.60% - 14.56% reporting severe symptoms including suicidal ideation. In contrast, the majority of healthy mothers described childcare issues, such as questions about breastfeeding or sleeping, and reported no severe mental health concerns. Across the two digital platforms, we found that distressed mothers shared similar content. However, the patterns of speech and affect shared by distressed mothers differed between the helpline vs. the online forum, suggesting the design of these platforms may shape meaningful measures of their support-seeking experiences. Our results provide new insight into the experiences of caregivers suffering from postpartum mental health distress. We conclude by discussing methodological considerations for understanding content shared by support seekers and design considerations for the next generation of support tools for postpartum parents.

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