ISO/TR TECHNICAL REPORT 41013 First edition 2017-07 Facility management Scope, key concepts and benefits Facility management - Domaine d'application, concepts clés et bénéfices Reference number ISO/TR 41013:2017(E) International Organization for Standardization @ IS0 2017 See=ZHEJIANG INST OF STANDARDIZATION C1 5956617 vided by IHS under I No reproduction or networking permitted without license from IHS IS0/TR 41013:2017(E) COPYRIGHT PROTECTED DOCUMENT IS0 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either Iso at the address below or Iso's member body in the country of the requester. ISQ.copyright office Ch:de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel: +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org Internatinir DrganizationforStandardization Licensee-ZHEJIANG INST.OF STANDARDIZAROISQ 01.7 - All rights reserved Not for Resale, 2017/9/8 08:49:31 No reproduction or networking permited without license from IHS IS0/TR 41013:2017(E) Contents Page Foreword ..iv Introduction. ..V 1 Scope. ..1 2 Normative references 3 Terms and definitions 4 Scope of FM ..1 5 Business process background of FM 5.1 Business process. 1 5.2 Core business/primary activities and separating the support processes .2 5.3 Assigning support processes to FM ..2 6 Key concepts in FM .2 6.1 FM model. .2 6.2 Broad scope of FM and facility services .3 7 Purpose and benefits of FM 3 7.1 General. .3 7.2 Productivity 4 7.3 Impact on people. ..4 7.4 Risk mitigation. 4 7.5 Sustainability ..5 7.6 Identity. 5 7.7 Cost and quality. 5 Bibliography 7 ii icensee=ZHEJIANG INST OF STANDARDIZATION C1 5956617 vithout license from IHS Not for Resale, 2017/9/8 08:49:31