城市公共设施　非物流用智能储物柜 服务规范 Urban public facilities—Intelligent storage lockers of non﹘logistics— Service specification  ICS  35.240.01 CCS  L  77   中华人民共和国国家标准 GB/T 45421—2025 2025-02-2 8发布 2025-06-0 1实施     国家市场监督管理总局 国家标准化管理委员会 发 布目　　次 前言   ·····································································································   Ⅲ 1     范围   ··································································································   1 2     规范性引用文件   ······················································································   1 3     术语和定义   ···························································································   1 4     基本要求   ······························································································   1      4.1     智能储物柜   ······················································································   1      4.2     组织管理   ·························································································   2 5     服务内容及要求   ······················································································   2      5.1     一般要求   ·························································································   2      5.2     存取服务   ·························································································   2      5.3     逾期处理服务   ····················································································   3      5.4     投诉处理服务   ····················································································   3      5.5     扩展服务   ·························································································   3      5.6     监控服务   ·························································································   3      5.7     满意度调查   ······················································································   3 6     运维管理   ······························································································   3      6.1     布设   ······························································································   3      6.2     撤柜   ······························································································   4      6.3     维护   ······························································································   4      6.4     安全和应急   ······················································································   4 7     评价与改进   ···························································································   5      7.1     评价内容   ·························································································   5      7.2     组织和流程   ······················································································   5      7.3     改进   ······························································································   5 参考文献   ··································································································   6 GB/T 45421—2025     Ⅰ